Essential Skills For Managers
Duration: 5 Days
The Essential
Skills for Managers course, is a 36 hour credit course from the University
of Winnipeg Division of Continuing Education's Management Certificate
Program which will be delivered over 5 days. Course instruction
is provided in the classroom through interactive discussions, ensuring
a memorable learning experience and a valuable return on your investment.
Who
should attend :
- Senior Managers
- Junior Managers
- New Managers
- Management Trainees
- Human Resources (HR) Directors and Managers
Program
Content and Description:
- Introduction: The Foundations
- recognize
the dual role of managers
-
analyze the buzzword of the day: emotional intelligence
-
put management in the context of customer service
- Leadership Styles
- recognize
differences
- bridge
to other styles
- 4-Way Leadership
- flex
your management style to meet developmental needs of employees
- Developing & Managing High-Powered Teams
- clarify
roles
- set
S.M.A.R.T. goals
- coach,
delegate
- facilitate
discussions
- manage
conflict between employees
- The ABC's of Performance Management
- examine
the power of consequences on behaviour
- recognize
the effect of 4 consequences on employee performance
- Giving On-The-Level Feedback
- give
timely, meaningful performance feedback
- manage
"derailed" performance with constructive feedback
- have
the difficult conversation
- manage
reactions
- Managing Face-to-Face Encounters
- prepare
for and conduct an effective performance review
- Conducting Meetings That Work
- use
a template for preparing and conducting an effective meeting
Price:
$1,399*
* Price
Includes: Tuition, 5 Nights Accommodation, 3 Meals per Day, Use
of Most Quetico Centre Facilities and Equipment
30% Non-Refundable Deposit (on Total) Required for Registration; Balance
of Fees Due a Minimum of 5 Business Days Prior to Commencement of Program.
For more information,
please contact:
Ann Ralph, CEO
(807) 929-3511, Ext. 213; ann@queticocentre.com
or
Robert Watson, Marketing
Manager
(807) 929-3511, Ext. 255; rob@queticocentre.com
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