Extraordinary Administrative Support
Duration: 2 Days
This course first identifies the critical support functions that assistants and administrators provide, which is followed by extensive skill-building in a variety of areas ranging from communications techniques to group dynamics to time management and problem solving.
Who should attend :
- Office managers or administrators
- Public sector administrators
- Executive and personal assistants
- Assistant managers or supervisors
- Management trainees
- Human resource/training managers
What you will learn :
- Administrative support strategies
- Personal assertiveness techniques
- Communications skills training
- Interpersonal techniques
- Time management principles
- Effective listening skills
- Overcoming barriers to performance
- Productivity builders
- Team building dynamics
How to control workplace stress
Program Content :
- Interpersonal Skills: Dealing Effectively with Different People
- Learning to Listen Effectively
- Assertiveness Training and Problem Solving Techniques
- Time Management Principles
- Controlling Workplace Stress
- Conflict Management with Difficult People
- Communicating Effectively in All Business Situations
- Your Career Development
Price: $1,195*
* Price does not include meals and accommodation
30% Non-Refundable Deposit (on Total) Required for Registration; Balance of Fees Due a Minimum of 5 Business Days Prior to Commencement of Program.
REGISTRATION DEADLINE: TBD, 2004
For more information, please contact:
Ann Ralph, CEO
(807) 929-3511, Ext. 213; ann@queticocentre.com 
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