Performance Measurement in Government
Duration: 2 Days
The new performance measurement program will help you gain total control over everyday program decisions, resource allocation decisions and the departmental planning and review process. Using a three-step model, expert instruction, case studies and working sessions, you will learn how to develop a meaningful performance measurement framework that matches your own strategic planning needs. You will return to your office with a complete set of tools to apply performance measurement to the following areas of your business:
- Strategic business planning
- Operational planning
- Budget development decisions
- Employee performance appraisal
- Program advocacy
- Ongoing project and program evaluation.
Who should attend :
- Directors, Heads and Managers of public sector departments and agencies
- Analysts, Evaluators and Program Planners from federal, provincial and municipal levels
- City Managers and Advisors
- Superintendents and Managers of school boards, universities and colleges
- Healthcare Authorities
- Government Budget Managers and Audit Officers
- Accounting, Finance and Process Managers
What You Will Learn:
- How performance measurement works to improve your decision-making.
- A three-step performance measurement model – custom designed for public sector leaders.
- How to select appropriate performance indicators and supporting data.
- The leadership and planning requirements to make your programs a success.
- How to instill a performance culture in your department.
- How to use the results indicators to make strategic business decisions.
- Learn lessons from well-earned success stories.
- Hands-on exercises to help you set program missions, gather performance data and apply the performance results to your business decisions.
- How to keep getting your staff involved, motivated and accountable.
Program Content:
- The Direct Benefits of Performance Measurements in Your Department
- Applying Performance Measurements to Your Key Management Activities
- The Three-Step Performance Measurement Model
- Practice Session 1: Developing Meaningful and Useful Performance Indicators
- Practice Session 2: Strategic Data Collection
- Hands-On Exercise
- Practice Session 3: Linking Performance Results Information to Your Key Business Decisions
- Hand-On Case Exercise
Price: $1,295*
* Price does not include meals and accommodation
30% Non-Refundable Deposit (on Total) Required for Registration; Balance of Fees Due a Minimum of 5 Business Days Prior to Commencement of Program.
For more information, please contact:
Ann Ralph, CEO
(807) 929-3511, Ext. 213; ann@queticocentre.com
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